- What does the Community Center look like since you’ve reopened?
If you haven’t been back to the Center, we encourage you to take a look these videos to see what has changed since March:
- How do I sign my assumption of risk before coming to the Center?
To expedite the check-in process, all members are asked to electronically sign the assumption of risk before coming back to the Center. You will need to enter your last name and barcode number from your key tag to sign. If you need help finding your barcode number, please click here to email us.
- How did you make decisions about your safety protocols?
With guidance from local officials, the CDC, and Pennsylvania Department of Health, the Lauri Ann West Community Center developed an extensive health and safety plan. This plan covers mitigation strategies and how best to resume operations and safely serve members and program participants. All employees are required to follow the protocols set by this plan.
- Do I have to wear a mask? updated 7/2/2020
As you may be aware, the PA Secretary of Health has issued an order for all residents to wear face coverings at all times, both indoors and outdoors. We received guidance today and are amending our safety protocols regarding masks at the Community Center as follows, effective immediately:
* All members must wear a mask upon entering and exiting the facility and should remain on throughout the facility.
* Masks may be removed only when exercising on a piece of cardio equipment, participating in a group exercise class, or personal training once you have reached your station. Masks are to be replaced as soon as that activity is completed and before moving through the building.
* Masks are required in the free weight and lifting areas.
* Masks are to be worn outside if you cannot be socially distant.
* Child and instructors will wear masks at all times inside the building. While outside and socially distant, masks will not be required.
* All Lauri Ann West Community Center staff will continue to wear masks, except when outside and socially distant.
- Are there new hours?
Yes, the new hours when we reopen are:
Monday – Friday: 6:00am – 8:00pm
Saturday: 7:00am – 3:00pm
Sunday: 9:00am – 3:00pm
These reduced hours will allow our staff extra time to clean, sanitize and “set the stage” for you. We will continue to review and make adjustments as needed.
- Will I need to make a reservation?
No. We listened to member feedback and beginning Monday, Sept. 28 you will no longer need to make a reservation in Mindbody to use the fitness center. We will still enforce a capacity limit of no more than 20 people in the fitness center at one time. Starting Monday, our live fitness center capacity will be available on our homepage if you would like to check before coming in. Please note that the fitness center will close from 12:00-12:30, Monday-Friday for sanitizing. 12:30-1:30pm, Monday – Friday is recommended for seniors or compromised members, but reservations will not be required. Mindbody reservations will still be required for all group ex classes.
- Do I have to be a member or program participant to be in the Community Center?
When we reopen, only active members and registered program participants will be allowed to use the Center. Guest passes will not be issued. Children under 14 will not be permitted in the fitness center.
- What if my membership is on hold?
Members with a hold on their account will need to give the Community Center permission to release the hold before they will be allowed access to the facility. Please call 412-828-8566 or email email@example.com to begin the hold release process.
- What will check-in be like when I get to the Center?
Beginning Monday, Sept. 28 members will no longer be required to have their temperature taken when entering the building. Signs will be posted at all entrances asking members to not enter if they are experiencing two or more symptoms; have tested positive; are personally awaiting results; or have been in contact with someone who tested positive.
- How will you maintain social distancing and safety in the fitness center?
Machines in operation will be more than six feet apart. Equipment not available will have signage and the equipment will be unplugged. Some equipment has also been relocated to the track.Cardio equipment will have a 30 minute maximum per piece. Please note that the fitness center will be cleaned throughout the day and will close from 12:00-12:30 each day for sanitizing.
- What will group ex classes be like?
Classes will be held outside whenever possible. Classes will be held in the gymnasium, community room, and dance/fitness studio and will be clearly marked to follow proper social distancing.
- Do I need to bring my own workout equipment like a yoga mat?
Members will be required to bring their own equipment, including yoga mats. There will be no equipment sharing. Please limit what you bring with you to the Center to the absolute essentials. Locker use will be limited and members will not be permitted to leave personal items, including keys, at the welcome desk. We will not provide locks or headphones at the welcome desk.
- Can I use a locker?
Only certain lockers will be available. This will allow for ease of proper cleaning between member visits.
- What safety protocols will I be required to follow while at the Community Center?
* Members and participants will be asked to follow 6-foot social distancing guidelines set by the CDC.
* Hand sanitizing stations and disinfectant wipes for equipment will be provided throughout the Center. We also encourage everyone to wash their hands frequently with soap and water, for at least 20 seconds.
* Members will be asked to wipe down any equipment they touch before and after use with the disinfectant wipes provided throughout our Center. Additionally, members may experience wait times to allow time for extra sanitation of equipment in the fitness center and in group ex rooms.
- What happens if I don’t want to follow these safety protocols?
Members and participants who fail to comply with new policies and procedures are putting others at risk. They may be asked to immediately leave the Center. Refusal to comply with these protocols, as stated in our Member Handbook, may result in membership and participation suspension and ultimately termination.
- What safety protocols are employees required to follow?
* Staff who have a fever or are not feeling well are told to stay at home.
* Employees, except group ex instructors teaching class, must wear face masks during their shift. Staff will also be required to wear gloves when sanitizing the facility.
* All staff will be required to practice proper social distancing while at work.
* Hand sanitizing stations and disinfectant wipes for equipment will be provided throughout the Center. We also encourage our employees to wash their hands frequently with soap and water, for at least 20 seconds.
* Cleaning will now be a major component of all Community Center job duties. All staff will be required to clean and disinfect surfaces often. There are no exceptions.
- Will you have special hours for seniors?
12:30-1:30pm each day is recommended for seniors or compromised members, but reservations will not be required. Virtual SilverSneakers classes will still continue to be offered on Mondays, Wednesdays, and Fridays at 12:00pm on Facebook Live. Click here to contact Theresa about joining her live classes.
- Are there any options for members who do not yet feel safe to return to the Community Center?
We continue to offer virtual group ex classes the week. Virtual personal training options will continue to be offered when we reopen. Virtual SilverSneakers classes will still continue to be offered on Mondays, Wednesdays, and Fridays at 12:00pm on Facebook Live. Click here to contact Theresa about joining her live classes.
- What kind of cleaners does the Center use?
The Center will use products on List N: Disinfectants for use against SARS-CoV-2 that meet the EPA’s criteria for use against the virus that causes COVID-19.
- What programs or services will not be available at the Community Center?
When we reopen, the Community Center is unable to offer the following programs and services due to new safety protocols:
* No Open Gym at this time
* Childwatch will not be available at the current time and will be reassessed in July.
* Showers will not be permitted at this time
* Water fountains will be for bottle filling only (vending machines will remain open and will be sanitized regularly)
* No youth in the fitness center under the age of 14
* No large parties or events until we receive further guidance.
- Can I place my membership on hold?
Thank you for your patience and understanding during these unprecedented times. It is our privilege to serve you and our community. While we understand you may feel the need to place your membership on hold, we are encouraging all members to stay engaged with the Community Center. We will of course honor and respect all requests to hold memberships.
- If I registered for a summer camp or program, can I get a refund if it has been cancelled or I’m no longer comfortable sending my child?
Absolutely. Contact Jason Fate in order to turn your registration into a credit for a future registration at the Center or to arrange for refund.
- How do I give feedback?
You can ask to speak to our Executive Director, Tony Allison, or you can email us at firstname.lastname@example.org.