Reopening FAQs

How did you make decisions about your safety protocols?
With guidance from local officials, the CDC, and Pennsylvania Department of Health, the Lauri Ann West Community Center developed an extensive health and safety plan. This plan covers mitigation strategies and how best to resume operations and safely serve members and program participants. All employees are required to follow the protocols set by this plan.

Do I have to wear a mask?
updated 7/2/2020

As you may be aware, the PA Secretary of Health has issued an order for all residents to wear face coverings at all times, both indoors and outdoors. We received guidance today and are amending our safety protocols regarding masks at the Community Center as follows, effective immediately:

  • All members must wear a mask upon entering and exiting the facility and should remain on throughout the facility.
  • Masks may be removed only when exercising on a piece of cardio equipment, participating in a group exercise class, or personal training once you have reached your station. Masks are to be replaced as soon as that activity is completed and before moving through the building. 
  • Masks are required in the free weight and lifting areas.
  • Masks are to be worn outside if you cannot be socially distant.
  • Campers and camp counselors will wear masks at all times inside the building. While outside and socially distant, masks will not be required.
  • All Lauri Ann West Community Center staff will continue to wear masks, except when outside and socially distant.

Are there new hours?
Yes, the new hours when we reopen are:

  • Monday – Friday: 6:00am – 8:00pm
  • Saturday: 7:00am – 3:00pm
  • Sunday: 9:00am – 3:00pm

These reduced hours will allow our staff extra time to clean, sanitize and “set the stage” for you. We will continue to review and make adjustments as needed.

Will I need to make a reservation?
Yes, due to social distancing requirements, facility capacity and class size will be limited. The state of Pennsylvania has recommended that gyms operate by reservation only in the green phase. At this time, members will only be able to sign up for either one group ex class or one hour of fitness center time each day. After each one-hour time slot the fitness center will be closed for 30 minutes to be sanitized.  Reservations will open at midnight 48 hours before a time slot or class time.

Reservations must be made in Mindbody. If you do not already have an account, click here for instructions on how to get set up.


Do I have to be a member or program participant to be in the Community Center?
When we reopen, only active members and registered program participants will be allowed to  use the Center. Guest passes will not be issued. Children under 14 will not be permitted in the fitness center.

What if my membership is on hold?
Members with a hold on their account will need to give the Community Center permission to release the hold before they will be allowed access to the facility. Please call 412-828-8566 or email to begin the hold release process.

What will check-in be like when I get to the Center?
Doors will be marked for entrance and exit only and will be propped open when possible to limit extra touch points. All members are asked to exit through the doors next to the main locker area. Social distancing is marked on the floor in the lobby and on the sidewalk leading to the main entrance.

If you have a fever or are experiencing any COVID-19 symptoms, please stay home. Before access is allowed in the Center and/or programs, all members will be required to go through a quick health assessment, which includes a temperature check and answering these questions:

In the past 14 days, have you or anyone in your household experienced the following?

  1. Fever (100.4° F/37.8° C or greater as measured by an oral thermometer)?
  2. Cough?
  3. Shortness of breath or difficulty breathing?
  4. In the past 14 days, have you been in close proximity to anyone who was experiencing any of the above symptoms or has tested positive for COVID-19?

What happens if I don’t pass the health assessment?
If you have a temperature greater than 100.4° or if you answer yes to any of the questions, you will be asked not to return to the Center until you have been fever and/or symptom-free for 72 hours. If you have had contact with anyone diagnosed with COVID-19 and are not a health care worker or first responder wearing Personal Protective Equipment (PPE) or practicing universal precautions, you cannot return to the Center for at least 14 days. 

What happens after I pass the health assessment?
Members will scan their key fob and ensure that your assumption of risk has been signed. If it has not been signed, you will be asked to electronically sign before entering.  Once checked-in, you can proceed to the fitness center or group ex class.

How do I sign my assumption of risk before coming to the Center?
To expedite the check-in process, all members are asked to electronically sign the assumption of risk before coming back to the Center. You will need to enter your last name and barcode number from your key tag to sign. If you need help finding your barcode number, please click here to email us.

Why do you have to take my temperature and ask these questions?
Your safety – and the safety of everyone in our building – is our number one priority. We are taking every precaution we can to reduce the risk of exposure to COVID-19. Temperature checks and health assessments are among the CDC’s recommended mitigation strategies.

How long will it take to check-in? How early should I arrive before my class or time slot?
We expect the check-in process could take 5-10 minutes, depending on how many people arrive at the Center at the same time. We ask that you do not line up in the lobby more than 10 minutes before your reservation or class time in order to maintain social distancing.

How will you maintain social distancing and safety in the fitness center?
Machines in operation will be more than six feet apart. Equipment not available will have signage and the equipment will be unplugged. Some equipment has also been relocated to the track.Cardio equipment will have a 30 minute maximum per piece. At the end of each one hour reservation time slot, the fitness center will be closed for 30 minutes to be sanitized. 20 people maximum will be allowed in the fitness center at one time. 

What will group ex classes be like?
Group exercise will begin on a very limited basis beginning week #2 of opening. Classes will be held in the gymnasium, community room, and dance/fitness studio and will be clearly marked to follow proper social distancing. Classes will be held outside whenever possible.

Do I need to bring my own workout equipment like a yoga mat?
Members will be required to bring their own equipment, including yoga mats. There will be no equipment sharing. Please limit what you bring with you to the Center to the absolute essentials. Locker use will be limited and members will not be permitted to leave personal items, including keys, at the welcome desk. We will not provide locks or headphones at the welcome desk.

Can I use a locker?
Only certain lockers will be available. This will allow for ease of proper cleaning between member visits.  

What safety protocols will I be required to follow while at the Community Center?

  • Members and participants will be asked to follow 6-foot social distancing guidelines set by the CDC.
  • Hand sanitizing stations and disinfectant wipes for equipment will be provided throughout the Center. We also encourage everyone to wash their hands frequently with soap and water, for at least 20 seconds.
  • Members will be asked to wipe down any equipment they touch before and after use with the disinfectant wipes provided throughout our Center. Additionally, members may experience wait times to allow time for extra sanitization of equipment in the fitness center and in group ex rooms.

What happens if I don’t want to follow these safety protocols?
Members and participants who fail to comply with new policies and procedures are putting others at risk. They may be asked to immediately leave the Center. Refusal to comply with these protocols, as stated in our Member Handbook, may result in membership and participation suspension and ultimately termination.

What safety protocols are employees required to follow?

  • Staff who have a fever or are not feeling well are told to stay at home. All staff will be required to complete a health assessment, which includes a survey and a temperature check, before every shift.
  • Employees, except group ex instructors teaching class, must wear face masks during their shift. Staff will also be required to wear gloves when sanitizing the facility.
  • All staff will be required to practice proper social distancing while at work.
  • Hand sanitizing stations and disinfectant wipes for equipment will be provided throughout the Center. We also encourage our employees to wash their hands frequently with soap and water, for at least 20 seconds.
  • Cleaning will now be a major component of all Community Center job duties. All staff will be required to clean and disinfect surfaces often. There are no exceptions.

Will you have special hours for seniors?
Senior hour is 12:30pm-1:30pm Monday-Friday and can be reserved in Mindbody. Seniors can visit the Center during regular hours if they choose, but members are encouraged to allow this special time for our active older adults. Virtual SilverSneakers classes will still continue to be offered on Mondays, Wednesdays, and Fridays at 12:00pm on Facebook Live. Click here to contact Theresa about joining her live classes.

Are there any options for members who do not yet feel safe to return to the Community Center?
We will continue to offer virtual group ex classes the week of June 8.  Virtual personal training options will continue to be offered when we reopen. Virtual SilverSneakers classes will still continue to be offered on Mondays, Wednesdays, and Fridays at 12:00pm on Facebook Live. Click here to contact Theresa about joining her live classes.

What kind of cleaners does the Center use?
The Center will use products on List N: Disinfectants for use against SARS-CoV-2 that meet the EPA’s criteria for use against the virus that causes COVID-19.

What programs or services will not be available at the Community Center?
When we reopen, the Community Center is unable to offer the following programs and services due to new safety protocols:

  • No Open Gym at this time 
  • Childwatch will not be available at the current time and will be reassessed in July.
  • Showers will not be permitted at this time
  • Water fountains will be for bottle filling only (vending machines will remain open and will be sanitized regularly)
  • No youth in the fitness center under the age of 14
  • No large parties or events until we receive further guidance.

Will you have summer camp?
At this time, we are planning to hold Summerfest at Lauri Ann West Community Center beginning June 8 and certain specialty camps in July and August. Please note:

  • Capacity is limited due to social distancing requirements.
  • Daily health assessments, including temperature checks, will be required.
  • Registration for any available spots is available online. Contact Jason Fate with any questions about summer camps. 

Can I place my membership on hold?
Thank you for your patience and understanding during these unprecedented times. It is our privilege to serve you and our community. While we understand you may feel the need to place your membership on hold, we are encouraging all members to stay engaged with the Community Center. We will of course honor and respect all requests to hold memberships.

If I registered for a summer camp or program, can I get a refund if it has been cancelled or I’m no longer comfortable sending my child?
Absolutely. Contact Jason Fate in order to turn your registration into a credit for a future registration at the Center or to arrange for refund.

How do I give feedback?
You can ask to speak to our Executive Director, Tony Allison, or you can email us at

How can I get updates about the reopening of the Center and programs?
Check our website often for updates and follow us on Facebook. We’ll also continue to send updates through email.