- What does the Community Center look like since you’ve reopened?
If you haven’t been back to the Center, we encourage you to take a look these videos to see what has changed since March:
- How do I sign my assumption of risk before coming to the Center?
To expedite the check-in process, all members are asked to electronically sign the assumption of risk before coming back to the Center. You will need to enter your last name and barcode number from your key tag to sign. If you need help finding your barcode number, please click here to email us.
- How did you make decisions about your safety protocols?
With guidance from local officials, the CDC, and Pennsylvania Department of Health, the Lauri Ann West Community Center developed an extensive health and safety plan. This plan covers mitigation strategies and how best to resume operations and safely serve members and program participants. All employees are required to follow the protocols set by this plan.
- Do I have to wear a mask? updated 5/14/2021
Following new guidance from the CDC and updated mandate from the state, effective immediately:
- Fully vaccinated people (two weeks past full vaccine dosage) do not have to wear masks inside the Center.
- Those who are unvaccinated, or not yet fully vaccinated, must continue to wear a mask when inside the Center.
- Children 12-15 do not have to a wear a mask two weeks after receiving their second vaccine dose.
We are seeking clarification for child care staff and children. We ask that parents entering our programming hallway to drop off or pick up children continue to wear a mask while we determine state licensing regulations.
- What are your hours?
Yes, the new hours when we reopen are:
Monday – Friday: 6:00am – 8:00pm
Saturday: 7:00am – 4:00pm
Sunday: 9:00am – 4:00pm
- Will I need to make a reservation?
No. We listened to member feedback and beginning Monday, Sept. 28 you will no longer need to make a reservation in Mindbody to use the fitness center. We will still enforce a capacity limit of no more than 20 people in the fitness center at one time. Starting Sept. 28, our live fitness center capacity will be available on our website if you would like to check before coming in.
The fitness center and track will not shutdown from 12:00-12:30 p.m.
These areas will continue to be sanitized on a regular schedule throughout the day and professionally cleaned each night.
12:30-1:30 p.m. will not be reserved as senior hour. With all students returning to school five days per week and SilverSneakers classes once again being offered in-person, we believe that older adults will still be able to safely and comfortably use the Center.
- What if I have traveled outside of PA? updated 3/1/2021
As of March 1, 2021 the Order of the Secretary of the Pennsylvania Department of Health for Mitigation Relating To Travel is no longer in effect. Travelers should still practice appropriate public health measures to slow the spread of COVID-19 such as masking, physical distancing, and hand hygiene.
- Do I have to be a member or program participant to be in the Community Center?
When we reopen, only active members and registered program participants will be allowed to use the Center. Guest passes will not be issued. Children under 13 will not be permitted in the fitness center or track.
- What if my membership is on hold?
Members with a hold on their account will need to give the Community Center permission to release the hold before they will be allowed access to the facility. Please call 412-828-8566 or email email@example.com to begin the hold release process.
- What will check-in be like when I get to the Center?
Beginning Monday, Sept. 28 members will no longer be required to have their temperature taken when entering the building.
- What are the rules regarding when members shouldn’t visit due to COVID?
Members are asked not to visit if they are currently experiencing two or more of these symptoms: cough, congestion/runny nose, chills, headache, muscle pain, sore throat, loss of taste or smell, digestive problems, shortness of breath, fatigue, nausea/vomiting. Members are asked to follow all current CDC quarantine guidelines if they are awaiting test results or if they have been exposed to someone who has tested positive.
- How will you maintain social distancing and safety in the fitness center?
Machines in operation will be more than six feet apart. Equipment not available will have signage and the equipment will be unplugged. Some equipment has also been relocated to the track. Cardio equipment will have a 30 minute maximum per piece. Please note that the fitness center will be cleaned throughout the day and will close from 12:00-12:30 Monday-Friday for sanitizing.
- What will group ex classes be like?
Classes will be held outside whenever possible. Classes will be held in the gymnasium, community room, and dance/fitness studio and will be clearly marked to follow proper social distancing.
- Do I need to bring my own workout equipment like a yoga mat?
Members will be required to bring their own equipment, including yoga mats. There will be no equipment sharing. Please limit what you bring with you to the Center to the absolute essentials. Locker use will be limited and members will not be permitted to leave personal items, including keys, at the welcome desk. We will not provide locks or headphones at the welcome desk.
- Can I use a locker?
Yes, all lockers are now available for use by our members.
- What safety protocols will I be required to follow while at the Community Center?
* Members and participants will be asked to follow 6-foot social distancing guidelines set by the CDC.
* Hand sanitizing stations and disinfectant wipes for equipment will be provided throughout the Center. We also encourage everyone to wash their hands frequently with soap and water, for at least 20 seconds.
* Members will be asked to wipe down any equipment they touch before and after use with the disinfectant wipes provided throughout our Center. Additionally, members may experience wait times to allow time for extra sanitation of equipment in the fitness center and in group ex rooms.
- What happens if I don’t want to follow these safety protocols?
Members and participants who fail to comply with new policies and procedures are putting others at risk. They may be asked to immediately leave the Center. Refusal to comply with these protocols, as stated in our Member Handbook, may result in membership and participation suspension and ultimately termination.
- What safety protocols are employees required to follow?
* Staff who have a fever or are not feeling well are told to stay at home.
* All staff will be required to practice proper social distancing while at work.
* Hand sanitizing stations and disinfectant wipes for equipment will be provided throughout the Center. We also encourage our employees to wash their hands frequently with soap and water, for at least 20 seconds.
* Cleaning will now be a major component of all Community Center job duties. All staff will be required to clean and disinfect surfaces often. There are no exceptions.
- Will you have special hours for seniors?
As of March 15, 12:30-1:30 p.m. will not be reserved as senior hour. With all students returning to school five days per week and SilverSneakers classes once again being offered in-person, we believe that older adults will still be able to safely and comfortably use the Center.
- What kind of cleaners does the Center use?
The Center will use products on List N: Disinfectants for use against SARS-CoV-2 that meet the EPA’s criteria for use against the virus that causes COVID-19.
- What programs or services will not be available at the Community Center?
When we reopen, the Community Center is unable to offer the following programs and services due to new safety protocols:
* Childwatch will not be available at the current time and will be reassessed in July.
* Showers will be opening beginning April 12, 2021
* Water fountains will be for bottle filling only (vending machines will remain open and will be sanitized regularly)
* No youth in the fitness center or track under the age of 13.
* No large parties or events until we receive further guidance.
- Can I place my membership on hold?
Thank you for your patience and understanding during these unprecedented times. It is our privilege to serve you and our community. While we understand you may feel the need to place your membership on hold, we are encouraging all members to stay engaged with the Community Center. We will of course honor and respect all requests to hold memberships.
- How do I give feedback?
You can ask to speak to our Executive Director, Tony Allison, or you can email us at firstname.lastname@example.org.